Refund Policy

We offer a 30-day money-back guarantee. If you are not satisfied with your membership, you can request a full refund within 30 days of your order date. This applies to your initial purchase and to each renewal payment: if you request a refund within 30 days of a charge, we will refund that charge.

After 30 days, your membership remains active for the period you paid for, and you can cancel at any time to stop future renewals.

To request a refund, email hello@ja-oh-ee.com from the address on your account. MyCityCopilot LLC reviews every request and issues approved refunds through our payment processor, Stripe, back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

Cancelling your membership stops future renewals. You keep full access through the end of the period you already paid for. Cancelling is not the same as a refund — see above for the 30-day money-back guarantee.

Questions about refunds or billing? Contact us at hello@ja-oh-ee.com and we will help.